So, two days ago there was an article in the New York Times that looked at just how difficult it was to delete your Facebook account.
There was plenty of buzz about this on the webs for a while.
Now, a mere two days later comes this article in the New York Times in which they report:
“Aiming to address the privacy concerns of disenchanted users, Facebook.com said on Tuesday that it was trying to make it easier for people to delete their accounts permanently from the social networking site.”
Here was a clear example of a company that has generally been well-received by its users, was cited for doing something that is perceived as extremely “unfriendly”, and instead of arguing or justifying, they swiftly changed their protocol.
That’s how you survive in today’s market.