Well, it certainly hasn’t been a good year for Sprint. They’re hoping to get some traction with their all-in-one pricing and have released a new TV spot featuring their CEO, Dan Hesse, letting us all know about it.
At the end of the spot they post Dan’s email – firstname.lastname@example.org (it’s good to be the king). Having been a SprintPCS customer since 1997 (I fear change?) I thought I would drop Dan a line. I headed my email “press inquiry” and asked if he responded to these messages personally or if this was a just a bullshit way to get my email address for future spamming. Here was the response:
Thank you for taking the time to write to me. There are a lot of exciting changes going on here at Sprint. To really revolutionize wireless as we know it, we need your input. It’s so important that we hear from the people out there who are using our phones every day so we can provide the best service.
I would like to take the time to read your email carefully and respond. In the meantime, don’t hesitate to check out the details of our new Simply Everything plan at http://www.sprint.com/everything. A representative from my office will be contacting you in about a week.
What a complete missed opportunity for Sprint. Why the hell even bother posting his email address? If this is what they think makes people feel like they’re open and communicating this is another big FAIL for the Sprint team.