and British Airways Confuse

BL Ochman has some rather brief but pointed thoughts about’s latest “viral” video effort for British Airways – a series of videos featuring a truly incompetent stewardess.

As he she says, “WTF was British Airways management thinking when they said “Yes, please take our money for this campaign”? ”

Here, check one out for yourself:

Aside from not being especially funny, I find it sends a mixed message about service and customer care.



Filed under Uncategorized

2 responses to “ and British Airways Confuse

  1. thought you might like to know that B.L. Ochman – that’s me – is female, not male. That’s my picture on my blog and on my website. :>)

  2. Amazingly bad. What were they thinking?

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