First from Sprint:
Dear David Title,
Thank you for your reply.
First of all I apologize for the inconvenience caused due to incorrect email forwarded to you.
I would like to inform you that it is not possible that the mail should be processed by our CEO because there are thousands of mail we have received.
However, be assure that every email is processed and checked by CEO.
If you have any other issue, please write back to me we will be glad to assist you.
Thank you for emailing us. Have a great day!
Then my final reply:
As you might be able to see from the below emails, your employees are really struggling with their grammar in these emails. Would you ever send a business letter to a customer with blatant grammatical mistakes? I don’t think so. Why is an email any different? It reflects very poorly on your company.
Now it’s fine if you need to pass this along to someone else so that I get a real answer, but I don’t understand why you would make such a big deal out of publicizing your email if if was just a way to goad us into this type of exchange with some faceless rep.
The fact that you get thousands of emails is not my fault. You put your email on national TV. I’m sure you knew what would happen. What was the thinking? It’s the equivalent of a bait-and-switch and that’s not good business.
As it stands now, I am feeling cheated, lied to and generally let down by Sprint and by you, Dan. Not the way I want to feel about my cellular provider.
I have a feeling this might be the end of it, although a helpful reader sent along an alternate and more official looking email for Dan Hesse and I might just give it a shot. If you want to try to get a personal response from Dan here are the emails I have:
Daniel.R.Hesse@sprint.com (thanks Joost Schuur!)